A patient satisfaction survey only works if it's quick enough to actually get answered. A Rating block records a CSAT, CES, or NPS-style score with one tap right in the email. A low-score alert threshold then flags a bad experience to your team immediately, before it turns into a public review somewhere else.
Treat this as a general satisfaction-survey pattern, not a substitute for whatever HIPAA-compliant infrastructure your practice already uses for anything containing protected health information — MailInApp isn't built or certified as one.
A score in one tap
A Rating block in CSAT, CES, or NPS style records the score the moment the patient taps, no page to load first. It rolls into an average with trend over time, so a single low score reads correctly as one data point, not the whole picture.
Catch a bad experience before it goes public
A configurable low-score alert threshold notifies your team immediately when a score comes in at or below it, giving you a chance to follow up before it turns into a public complaint elsewhere.
Room for more, if they want to give it
An optional short Form text field — "what could have gone better?" — sits right alongside the rating and still submits inline for a single page.
Timed to the visit itself
A recurring send with an audience filter like "visit completed 1-3 days ago" against your scheduling data source reaches each patient close to their own visit date, and only once per visit.
Getting started
Add a Rating block in the style that fits (CSAT, CES, or NPS) with a low-score alert threshold set, and an optional Form field for a written follow-up. Set up a recurring send filtered on days-since-visit so it goes out automatically.